SmoothVPNFast&Stable ("SmoothVPN", "we", "us", "our") is committed to protecting user privacy and maintains a strict no-logging policy. This policy describes how we collect, use, and safeguard information when you use our app and related VPN services (the "Service"), in full compliance with Google Play Developer Policies and international privacy regulations.
Our app does not require account creation, login, or personal information to use core services. We only receive your email address and issue details if you voluntarily contact customer support for technical help, which is used solely to resolve your request.
To maintain stable performance, improve speed, and fix technical issues, we collect only anonymous, non-personal technical information, including: device type, OS version, app version, VPN connection status, and error logs. This data is not linked to your identity and is only used for service improvement.
SmoothVPN follows a strict no-usage-log and no-traffic-log policy. We will never collect, store, or record:
Temporary session data is processed only in device memory during an active VPN connection. Once disconnected, all temporary data is immediately and permanently deleted with no local or cloud storage.
We only use limited anonymous technical data for the following purposes and no others:
We do not use user data for advertising, tracking, third-party marketing, or personalized promotions.
We do not sell, rent, or trade any personal information.Information may only be disclosed if:
We keep information only as long as needed to fulfill the purposes stated in this policy or meet legal obligations. Diagnostic data is regularly deleted or anonymized.
We use industry-standard security measures to protect data from unauthorized access, misuse, or loss. While no system is fully secure, we take all reasonable steps to safeguard your information.
The Service is not intended for children under 13. We do not knowingly collect information from children.
Under applicable laws, you may request access to or deletion of your anonymous data. To exercise these rights or ask questions, contact us using the information below.
We may update this policy as needed. The latest version will be posted in the app. Continued use of the Service means you accept the revised policy.
Email: guize693@gmail.com